I'm having frequent data loss with the Smarting Device

If you're using BlueSoleil to connect the device, contact us at support@mbraintrain.com

If you're using a Bluetooth 5.0 dongle to connect the Smarting, see the steps below.

• Go to your laptop's Device Manager and check if there's any warning signs next to any Bluetooth drivers. You can see an example below:
  

First, go to your Bluetooth settings and remove the Smarting device. It should disappear from the listed devices completely.

• Next, let's disable your internal drivers, so that the dongle can work properly. Here, plug out the dongle and right-click on the main driver on your PC. Select DISABLE and all the drivers will retract.
  
  Plug the dongle back in and the Device Manager should look something like this:

• Pair the Smarting device. If you don't remember the steps, check them out in this article: How to connect Smarting using a Bluetooth 5.0 dongle.