---
description: FAQs and troubleshooting articles for PROX / PRO systems, covering common issues, setup guidance, and best practices.
---

[Skip to content](https://support.mbraintrain.com/pro-line#main-content)

English

Show submenu for translations

[Contact us](https://support.mbraintrain.com/kb-tickets/new)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://support.mbraintrain.com/kb-tickets/new)
- Go to mbraintrain.com

 Go to mbraintrain.com

 Hello! How can we help you?

- There are no suggestions because the search field is empty.

1. [PRO LINE](https://support.mbraintrain.com/pro-line)

# PRO LINE

 FAQs and troubleshooting articles for PROX / PRO systems, covering common issues, setup guidance, and best practices.

## FAQs

- [What are the units and scale of PRO line data?](https://support.mbraintrain.com/what-are-the-units-and-scale-of-pro-line-data)
- [Is there a power switch on PRO/PROX amplifiers?](https://support.mbraintrain.com/is-there-a-power-switch-on-pro/prox-amplifiers)
- [What is the sampling rate of motion sensors in PRO line amplifiers?](https://support.mbraintrain.com/what-is-the-sampling-rate-of-motion-sensors-in-pro-line-amplifiers)
- [Can I store the impedance values during the recording?](https://support.mbraintrain.com/can-i-store-the-impedance-values-during-the-recording-1)
- [Is the information about data loss available after the recording?](https://support.mbraintrain.com/is-the-information-about-data-loss-available-after-the-recording-1)
- [Neurobs Presentation software license - details](https://support.mbraintrain.com/neurobs-presentation-software-license-details)
- [Can XDF or BDF files be converted to EDF format?](https://support.mbraintrain.com/can-xdf-or-bdf-files-be-converted-to-edf-format)
- [Minimum requirements for using the mbtStreamer software](https://support.mbraintrain.com/minimum-requirements-for-using-the-mbtstreamer-software)
- [Artifact Subspace Reconstruction (ASR) algorithm - functioning and delay](https://support.mbraintrain.com/artifact-subspace-reconstruction-asr-algorithm-functioning-and-delay)
- [Information about the IMU in PRO line amplifiers (rotational axis, units, resolution)](https://support.mbraintrain.com/faq/pro-line-motion-sensors-specs)
- [Do you provide SDK for PRO line software?](https://support.mbraintrain.com/do-you-provide-sdk-for-pro-line-software)
- [How long does the battery of a PROX/PRO device last?](https://support.mbraintrain.com/how-long-does-the-battery-of-a-prox/pro-device-last)
- [How can I synchronize PRO/PRO X devices with other systems?](https://support.mbraintrain.com/faq/types-of-triggers)
- [Where can I find files recorded on my Android phone using SmartingProApp?](https://support.mbraintrain.com/faq/android-files-recording-location)
- [Can I include Android mobile phone motion activity in my EEG recording?](https://support.mbraintrain.com/faq/mobile-phone-motion-sensors)
- [In what file format is my EEG data stored?](https://support.mbraintrain.com/faq/file-format-data-storage)
- [What sampling rates can I use with my PRO/PROX device?](https://support.mbraintrain.com/faq/supported-sampling-rates)
- [Do the PRO line systems have any built-in / hardware filters?](https://support.mbraintrain.com/faq/hardware-filters-pro-line)
- [Charging my PRO/PROX device](https://support.mbraintrain.com/faq/charging-pro-line-devices)
- [What does the scalp topography on the 3D head model represent?](https://support.mbraintrain.com/faq/3d-head-topography)
- [Can I save my experiment Settings so I don't set them up each time I run the software?](https://support.mbraintrain.com/faq/save-experiment-configuration)
- [What does the LED color mode on my PRO/PROX mean?](https://support.mbraintrain.com/what-does-the-led-color-mode-on-my-pro/prox-mean)
- [How to connect cEEGrid electrodes with Smarting PRO and how to position them on the head?](https://support.mbraintrain.com/how-to-connect-ceegrid-electrodes-with-smarting-pro-and-how-to-position-them-on-the-head)

See less ▼

## How-to's

- [Creating Custom Layout Files](https://support.mbraintrain.com/creating-custom-layout-files)
- [How to set up E-Prime and LabStreamingLayer (LSL)](https://support.mbraintrain.com/how-tos/e-prime-and-lsl)
- [How to use ExG electrodes with PRO line devices.](https://support.mbraintrain.com/how-tos/exg-electrode-setup)
- [How to correctly transfer data from device memory/SD card](https://support.mbraintrain.com/how-tos/sd-card-data-transfer)
- [How can I load a new custom layout in mbt software?](https://support.mbraintrain.com/faq/load-custom-cap-layout)
- [How can I visualize LSL triggers in mbtStreamer coming from an external software?](https://support.mbraintrain.com/faq/visualizing-external-triggers)
- [How do I use manual triggers that are available in mbtStreamer/SmartingProApp software?](https://support.mbraintrain.com/faq/manual-triggering-in-mbt-software)
- [How to connect PRO line devices to mbtStreamer Windows software / SmartingProApp on Android?](https://support.mbraintrain.com/faq/connecting-pro-line-devices)
- [How can I track absolute head rotation using PRO line amplifiers?](https://support.mbraintrain.com/faq/tracking-head-movements-using-motion-sensors)
- [How do I use wired TTL triggering with 1- and 8-bit cables?](https://support.mbraintrain.com/how-tos/ttl-wired-triggering)
- [How do I synchronize EEG and Camera video in SmartingProApp?](https://support.mbraintrain.com/faq/camera-and-eeg-syncronization)
- [How can I monitor data loss during my recording?](https://support.mbraintrain.com/faq/data-loss-monitoring)
- [How to install and set up mbtStreamer Windows software](https://support.mbraintrain.com/how-tos/windows-software-installation)
- [How to install/update Android SmartingProApp](https://support.mbraintrain.com/how-tos/android-app-installation)

See less ▼

## Troubleshoot

- [I have high-frequency noise in my EEG data](https://support.mbraintrain.com/troubleshoot/high-frequency-noise-in-data)
- [XDF file won't open in our EEG processing tool and an error keeps popping up](https://support.mbraintrain.com/troubleshoot/xdf-file-wont-open)
- [I'm having trouble with data loss only during cap mounting](https://support.mbraintrain.com/troubleshoot/data-loss-during-cap-mounting)
- [I'm having trouble with my Bluetooth connection and frequent data loss](https://support.mbraintrain.com/troubleshoot/bluetooth-connection-and-dataloss)
- [I'm having trouble recording data on device memory - an error keeps popping up in mbt software](https://support.mbraintrain.com/troubleshoot/device-memory-recording-error)
- [My pre-defined configuration in mbtStreamer is not being saved](https://support.mbraintrain.com/my-pre-defined-configuration-in-mbtstreamer-is-not-being-saved)
- [I can't see LSL streams from other laptops and/or mobile phones](https://support.mbraintrain.com/i-cant-see-lsl-streams-across-devices)

See less ▼

- [PRO LINE](https://support.mbraintrain.com/pro-line#main-content)

    - [FAQs](https://support.mbraintrain.com/pro-line#faqs)
    - [How-to's](https://support.mbraintrain.com/pro-line#how-tos)
    - [Troubleshoot](https://support.mbraintrain.com/pro-line#troubleshoot)
- [Caps and Smartfones](https://support.mbraintrain.com/caps-and-smartfones)
- [Smarting](https://support.mbraintrain.com/smarting#main-content)

    - [BlueSoleil troubleshooting](https://support.mbraintrain.com/smarting#bluesoleil-troubleshooting)

[![mbt\_logo-2-1](https://support.mbraintrain.com/hs-fs/hubfs/mbt_logo-2-1.png?width=100&height=45&name=mbt_logo-2-1.png "mbt_logo-2-1")](http://www.mbraintrain.com)

mbraintrain Help Center

Copyright © 2025, mbraintrain.com