If you're using BlueSoleil to connect the device, contact us at support@mbraintrain.com
If you're using a Bluetooth 5.0 dongle to connect the Smarting, see the steps below.
- Go to your laptop's Device Manager and check if there's any warning signs next to any Bluetooth drivers. You can see an example below:
First, go to your Bluetooth settings and remove the Smarting device. It should disappear from the listed devices completely.
- Next, let's disable your internal drivers, so that the dongle can work properly. Here, plug out the dongle and right-click on the main driver on your PC. Select DISABLE and all the drivers will retract.
Plug the dongle back in and the Device Manager should look something like this:
- Pair the Smarting device. If you don't remember the steps, check them out in this article: How to connect Smarting using a Bluetooth 5.0 dongle.
if the drivers were set up correctly, feel free to reach out to us for help!